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Workload distribution is a special criteria type that balances the load between candidates. You create workload distribution by adding workload rules in the Assignment Workload view for employees and positions, or the Assignment Organization Workload view for organizations. Workload distribution is generally used with service assignments.
Optionally, you can also define your own workload rules using the Workload Distribution Rules view. For more information about defining assignment workload distribution rules, see Creating Assignment Workload Distribution Rules.
Candidates with a lighter workload receive a higher score than candidates with a heavier workload. The workload score is then added to the candidate's score to generate a total score. Candidates that have workloads in excess of the maximum workload are eliminated from the assignment rule. This criteria prevents employees from being overloaded. Multiple workload distributions can be used for each assignment rule.
Figure 18 shows a workload distribution rule that:
Workload distribution can be enabled for multilingual list of values (MLOV) capabilities with additional configuration. MLOV allows you to store workload distribution in a form that can be retrieved and displayed in a variety of supported client languages. For more details on this feature, see Configuring Siebel Business Applications.
|Siebel Assignment Manager Administration Guide|