Siebel Communications Guide Addendum > Billing Management >

Entering Payments (End User)

End users can enter payments for a billing profile or for a bill in that billing profile. When they enter a payment for a billing profile, the billing application applies that payment to the outstanding bills for the billing profile according to business logic in the billing application. To enter payments for a billing profile, complete the steps in the following procedure.

To enter payments for a billing profile

1. Navigate to the Billing Profile portal. For instructions, see Accessing the Billing Profile Portal.
2. Click the Payments view tab to display a list of payments for the billing profile.
3. Click New to add a new payment.

   The Capture New Payment dialog box displays.

4. Enter an amount in the Payment Amount field, and select the One-Time Payment check box.
5. Select a method of payment in the Payment Method field:
   • If you select Credit Card, enter details in the Credit Card area of the screen.
   • If you select Automatic Debit, enter details in the Bank Account area of the screen.
6. Click Submit to submit the payment to the billing application.

   A payment confirmation number displays. When the billing application processes the payment, the payment is included in the payments list.

When end users enter a payment for a bill, the billing application applies that payment to the bill. To enter payments for a bill, complete the steps in the following procedure.

To enter payments for a bill

1. Navigate to the Billing Profile portal. For instructions, see Accessing the Billing Profile Portal.
2. Click the Bills view tab to display a list of bills for the billing profile.
3. Click the Bill Number field for the bill that you want to pay.
4. Click the Payments view tab to display a list of payments for the bill.
5. Click New to add a new payment.

   The Capture New Payment dialog box displays.

6. Enter an amount in the Payment Amount field, and select the One-Time Payment check box.
7. Select a method of payment in the Payment Method field:
   • If you select Credit Card, enter details in the Credit Card area of the screen.
   • If you select Automatic Debit, enter details in the Bank Account area of the screen.
8. Click Submit to submit the payment to the billing application.

   A payment confirmation number displays. When the billing application processes the payment, the payment is included in the payments list.