Siebel Communications Guide Addendum > Workflow Reference > Workflows to Enter Adjustments in the Billing Profile Portal >


This workflow finds a particular item charge in the Siebel database. Figure 9 shows this workflow.

The following workflows invoke this workflow as a subprocess:

  • CMUItemChargeAdjustmentWF
  • CMUEventDetailsAdjustmentWF
  • CMUBalanceDetailsEventAdjustmentWF
Figure 9. CMUItemChargeQueryWF Workflow
Click for full size image

Workflow Description. This workflow:

Checks if an item charge exists in the Siebel database.

Associated Business Service Methods. The following table shows the step in this workflow that calls a business service method.

Workflow Step
Method Called
In Business Service



CMU Util UI Service

Siebel Communications Guide Addendum Copyright © 2008, Oracle and/or its affiliates. All rights reserved. Legal Notices.