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SIS OM Disconnect Asset Sub-Process

This workflow applies the changes for the open and pending orders related to the selected asset to get requested state of the asset, creates line items to disconnect the selected asset in that state, and adds these line items to the active document. Figure 26 shows this workflow.

The SIS OM Disconnect Products & Services Process invokes this workflow as a subprocess. For information about the SIS OM Disconnect Products & Services Process workflow, see Siebel Order Management Guide.

Figure 26. SIS OM Disconnect Asset Sub-Process Workflow
Click for full size image

Workflow Description. This workflow:

  1. Clears the business service cache of existing product instances.
  2. Reads the asset from the database.

    The workflow includes only components that do not have a status of Inactive. The workflow looks for all the orders with a status of Open or Pending that are related to the selected asset. The workflow applies the changes that those orders specify to re-create the state of the service product as the user requests it.

  3. Removes any components from the asset that do not have the Track As Asset flag set.
  4. Displays an error message if the asset is empty.

    If an open or pending order disconnects the root component, or if no components have the Track As Asset flag set, the result is an empty asset, and the workflow displays an error message.

  5. Retrieves the active document and generates the delta of the requested state of the asset and the future empty state of the asset to create line items to disconnect the asset in the active document.
  6. Sets the due date for each line item. Also, creates a onetime service charge item for the quote or order based on the type of target document. For more information, see SIS OM Add Service Charge Sub-Process.
  7. Generates a new asset integration ID for any line item with an action code of Add.
  8. Saves the document to the database.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step
Business Service Method Called

Reset PMT Cache


Set Product Instance

Set Product Instance

Load Open Order Line Items

Find Orders

Set Apply Output Header

Set Output Header

Apply Changes




Set Requested Product Instance

Set Product Instance

Set Active Document Header

Set Output Header

Create Delta


Set Due Date

Set Field Value

Ensure New Line Item

Set Field Value

Sync Line Item


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