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CMU Address Sync Workflow

This workflow synchronizes address data between the Siebel CRM application and the billing application. Figure 2 shows this workflow.

A user initiates this workflow by creating an address record or by changing any field for the business component for an address record in the Siebel CRM application.

Figure 2. CMU Address Sync Workflow
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Workflow Description. This workflow:

  1. Queries for the updated address details.
  2. Reads the enterprise details, such as the enterprise server name, language, and locale.
  3. Sets the enterprise details as part of the request message.
  4. Invokes an asynchronous proxy Web service to send the address details to the billing application.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step
Method Called
In Business Service

Query Address


CMU Query Address Service

Get Custom Attributes


CMU External Integration Service

Set Custom Attributes


CMU External Integration Service

Address Update Web Service



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