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CMU Profile Sync Workflow

This workflow synchronizes billing profile data between the Siebel CRM application and the billing application. Figure 4 shows this workflow.

A user initiates this workflow by creating a billing profile record or by changing any field for the business component for a billing profile record in the Siebel CRM application.

Figure 4. CMU Profile Sync Workflow
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Workflow Description. This workflow:

  1. Queries for the updated billing profile details.
  2. Reads the enterprise details, such as the enterprise server name, language, and locale.
  3. Sets the enterprise details as part of the request message.
  4. Invokes an asynchronous proxy Web service to send the billing profile details to the billing application.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step
Method Called
In Business Service

Query Billing Profile


CMU Query Billing Profile Service

Get Custom Attributes


CMU External Integration Service

Set Custom Attributes


CMU External Integration Service

Billing Profile Update Web Service



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