Siebel Communications Server Administration Guide > Configuring Advanced Communications Features > Using Device Event to Enhance Screen Pop Performance >

Event Examples for Agents Answering Call from Teleset

The following examples show event handler and event response definitions based on receiving the TpAnswered device event. Use examples like these for when the agent answers the call using the physical teleset:

[EventHandler:InboundCallReceived-pop]
    DeviceEvent = "TpAnswered"
    Response = "InboundCallReceived-pop"
    Filter.ANI = "*"
    Order = "3"

[EventResponse:InboundCallReceived-pop]
    QueryBusObj = "Contact"
    QueryBusComp = "Contact"
    QuerySpec = "'Work Phone #'='{ANI}'"
    SingleView = "Service Contact Detail View"
    MultiView = "All Contacts across Organizations"
    FindDialog = "Service Request"
    FindField.CSN = "Ask Caller"
    SingleLog = "LogIncomingCallContactFound"
    MultiLog = "LogIncomingCallMultiContactFound"
    Log = "LogIncomingCallContactNotFound"