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Communications Drivers and Channels

Each communications driver file can be written to support a single communications channel type, such as voice, email, and so on. Alternatively, a driver file can be written to support multiple channel types. Most of the communications drivers provided by Siebel Systems each support a single channel type. For example, the driver Internet SMTP/POP3 Server supports the email channel.

Each communications driver record includes a string, the channel string, that is used by the driver to identify its own channel type. The channel string must match exactly the channel string as defined in the driver file.

For communications driver files that support multiple communications channel types, driver records corresponding to specific channels can reference different subsets of channel-specific functionality within the same driver file, by referencing different channel strings defined within the driver file.

For more information, see Developing a Communications Driver.

Siebel Communications Server Administration Guide