Siebel Communications Server Administration Guide > Configuring Session Communications > Exporting and Importing Configuration Data >
Example Section from .DEF File
Each .DEF file includes lines like the ones in the following example, from a configuration that supports Siebel CTI Connect. ; --- Handle inbound customer call ---
[EventHandler:InboundConsumerCall] DeviceEvent = "TpAnswered" Response = "InboundConsumerCall" Filter.CollectedDigits = "?*" Order = "3"
[EventResponse:InboundConsumerCall] QueryBusObj = "Consumer" QueryBusComp = "Consumer" QuerySpec = "[CSN]='{dtmfDigits}'" SingleView = "Consumer Detail View" FindDialog = "Consumer" FindField.CSN = "{dtmfDigits}" SingleLog = "LogIncomingCallConsumerFound" Log = "LogIncomingCallConsumerNotFound"
[EventLog:LogIncomingCallConsumerFound] Display = "TRUE" BusObj = "Consumer" BusComp = "Action" LogField.Type = "Call - Inbound" LogField.'Contact Id' = "{Consumer.Id}" LogField.Description = "Inbound consumer call" LogField.'Call Id' = "{refId}" AfterWork.'ACD Call Duration' = "{@WorkDuration}"
[EventLog:LogIncomingCallConsumerNotFound] BusObj = "Consumer" BusComp = "Action" LogField.Type = "Call - Inbound" LogField.Description = "Unknown Consumer CSN({dtmfDigits})" LogField.'Call Id' = "{refId}" AfterWork.'ACD Call Duration' = "{@WorkDuration}"
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