This chapter describes the main steps involved in managing deductions. Following the procedures given in this chapter, you will be able to create, split, assign, research, and resolve deductions. Topics include:

• About Deductions
• Scenarios for Managing and Resolving Deductions
• Process of Managing Promotions Deductions
• Creating and Editing Deductions
• Adding Literature to Deductions
• Splitting Deductions
• Creating Credit Memos
• Analyzing Workloads
• Creating Activity Templates
• Reviewing Deductions (End User)
• Viewing Account Deductions (End User)
• Creating Deduction Activities (End User)
• Creating Deduction Activity Plans (End User)
• Associating and Modifying Invoices (End User)
• Creating Deduction Attachments (End User)
• Creating Deduction Notes (End User)
• Reviewing Account Credit Memos (End User)
• Reviewing Deduction Literature (End User)
• Resolving Deductions (End User)