Siebel Financial Services Connector for ACORD P&C and Surety Guide > Troubleshooting > Integration Object Setup Problems >

Transaction manager cannot create or update a record

Problem

The <MsgStatus> information in the response ACORD messages indicates that the FINS ACORD XML Transaction Manager cannot create or update a record.

Solution

Check to make sure the current User Keys of the integration components are properly configured. User Keys created by the FINS ACORD Wizard may not fully meet a customized situation. Customize the user key combination as necessary to allow the transaction manager to uniquely identify a business component record.

All required fields, not including system fields, need to have an initial value when a new record of a business component is created. Please make sure those fields are properly initialized.