Siebel Performance Management Guide > Setting Up and Administering Performance Scorecard >

Specifying a Different Analytics Server for KPI Value Calculation

By default the Performance Scorecard application uses the default Analytics server. (See Configuring Server Parameters for ERMAdmin Object Manager.) Your organization can use more than one server to retrieve KPI values. If you want to use multiple Analytics Servers to retrieve KPI values, complete the steps in the following procedure. If you plan to use the default Analytics server for KPI values, then omit this procedure.

The Siebel Analytics Server should already be set up before you begin. For more information about setting up the Siebel Analytics Server, see Siebel Analytics Server Administration Guide. After the Analytics Server is set up, you must duplicate existing Web Services ports, and copy them to the new Analytics Web server parameters.

This task is a step in Process of Administering and Using KPIs and Performance Scorecard.

To create new Web Services ports

1. Navigate to the Administration - Web Services screen > Outbound Web Services view.
2. In the Outbound Web Services list, query for *Service* in the Name field.
3. Select a record in the list, and in the Service Ports list, copy a port record, and change the name of the new port record.

   For example, if you selected SAWSessionService in the Web Services list, copy a port record and change the name of the new port record to something similar to SAWSessionServiceSoapKPI_2.

4. Complete Step 2 and Step 3 for three Web Services with the following names:
   • SAWSessionService
   • JobManagementService
   • WebCatalogService

To create a new server

1. Navigate to the Administration - Key Performance Indicator screen > Analytics Web Server view.
2. In the Servers list, create a new server record, name the server, and complete the fields.

   For example, name the server Default KPI Analytics Server_2.

   1. Set an administrator name in the User ID field and a Password for the Analytics server.

      This user should have full visibility and responsibility in Analytics.

   2. Set the server Type as Siebel Analytics Web Server.
   3. In the Analytics Web Server list, create three new Parameter Type records, choosing the newly created and named Web Services.

      For example, if the Parameter Type is Authentication Services, the Outbound Web Service Port you select might be SAWSessionServiceSoapKPI_2.

3. Add the server to the Object Manager.

   NOTE:  If you wish this new Analytics server to be the server for all Object Managers on this specific Siebel Server, proceed to Step 4.

   1. Navigate to the Administration - Server Configuration screen > Servers view.
   2. In the Siebel Servers list, locate the name of the current Siebel server.
   3. Click the Components tab (middle section), query for the Object Manager that is to be associated with the new Analytics server.

      For example, query for *Call Center*.

   4. In the bottom list, click the Parameters tab, query for *Default* and then select Default Analytics Web server.
   5. Change the Value on Restart to the name of the Analytics Server you created in Step 2.
4. (Optional) Complete the following tasks if the Analytics server is to be the server for all Object Managers.

   NOTE:  Omit this step if you completed Step 3.

   1. Navigate to the Administration - Server Configuration screen > Servers view.
   2. In the Siebel Servers list, locate the Siebel Server.
   3. In the middle list, Parameters tab, query for *Default* and select the Default Analytics Web Server.
   4. Change the Value on Restart to the name of the Analytics Server you created in Step 2.

      After completing this procedure, the new Analytics server is the default server; all new KPIs use this server.

You can still use the old server when you create a new KPI by navigating to the Administration - Key Performance Indicator Administration screen, selecting a KPI record, and changing the value in the column titled Siebel Analytics Server. This field is preconfigured to be read-only. If you plan to choose the Analytics server for each KPI, you must use Siebel Tools to change the field properties to Read/Write.