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Account Service Detail Report


Table 49 lists the List Of Values used with the Account Service Detail report.

Table 49.  Account Service Detail Report List of Values
Graphical Element
List Of Values Used
Thermometer Variable
Calculation Point
Comment

Revenue Thermometer

Order_By

Target_High

Target_Low

totalRevenue

Trigger Value

Max Value

Min Value

Data Value

dsRevenueLOV

dsRevenueLOV

dsRevenueLOV

sifAllOpportunities

Total Revenue for the account relative to the average of across all accounts is shown.

Open Service Request Thermometer

avgOpenSRs

0

countOpenSRs

Trigger Value

Max Value

Min Value

Data Value

dsTargetOpenSrsLOV

Local

Local

sifAllServiceRequests

The count of the open service requests for this account relative to the average across all accounts is shown.

Customer Satisfaction Thermometer

Order_By

Target_High

Target_Low

NA

Trigger Value

Max Value

Min Value

Data Value

ssList_Of_ValuesQuery1

ssList_Of_ValuesQuery1

ssList_Of_ValuesQuery1

Local

The ratio of total customer satisfaction score to the total number of surveys shown.

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