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Troubleshooting Component Jobs


This topic provides guidelines for resolving problems with component jobs.

To resolve the problem, look for it in the list of Symptoms/Error messages in Table 18.

Table 18. Resolving Component Job Problems
Symptom/Error Message
Diagnostic Steps/Cause
Solution

The Component/Jobs drop-down list contains no records.

Batch-mode components are not synchronized.

Synchronize the batch-mode components. For information on this task, see Synchronizing Components on a Siebel Enterprise Server.

Component job stays in Queued state.

System Management server components, Server Request Broker (alias SRBroker) and Server Request Processor (alias SRProc) are offline or disabled.

Enable these components or set online. For information on enabling components, see Enabling Components on a Siebel Server. For information on setting components online, see Setting Siebel Server Components Online.

 

Server component associated with component job or component job template is offline or disabled.

Enable this component or set online. For information on enabling components, see Enabling Components on a Siebel Server. For information on setting components online, see Setting Siebel Server Components Online.

 

Database UTC enabled.

Set system preference Universal Time Coordinated to false. For information on configuring system preferences, see Applications Administration Guide.

 

Server component job is based on a new component definition added using the component definition screen.

Synchronize the batch-mode components. For information on this task, see Synchronizing Components on a Siebel Enterprise Server.

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