Bookshelf v7.8: Troubleshooting System Alert Notification

This topic provides guidelines for resolving problems with system alert notification. To resolve the problem, look for it in the list of Symptoms/Error messages in Table 17.

Table 17. Resolving System Alert Notification Problems
Symptom / Error Message	Diagnostic Step / Cause	Solution
Do not receive system alerts	Siebel Administrator Notification server component is not enabled.	Enable the Siebel Administrator Notification component (alias AdminNotify). For information on enabling Siebel Server components, see Enabling Components on a Siebel Server.
	Communications components are not enabled.	Make sure Communication Management (alias CommMgmt) component group is enabled and the server component Communications Outbound Manager (alias CommOutboundMgr), Email Manager (alias MailMgr), and Page Manager (alias PageMgr) are enabled. For information on enabling Siebel Server components, see Enabling Components on a Siebel Server. For information on enabling Siebel Server component groups, see Enabling Component Groups on a Siebel Server.
	Other incorrect enterprise or Siebel Server configurations	Review information in Checking Your Enterprise and Siebel Server Configurations.
	SMTP server defined in the System Alert profile is not configured to accept requests from the Siebel Server	Review your SMTP server documentation to configure these requests.
	Review log files	Review log files of server component AdminNotify for other error messages or conditions. For information on configuring and reading server component log files, see System Monitoring and Diagnostics Guide for Siebel Business Applications.