|
Siebel Training Guide > Course Registration, Withdrawal, and Completion >
Withdrawing from a Course, Class, or Curriculum
This procedure describes how end-users can cancel registration for a course, class, or curriculum for which they are already registered. This task is a step in Process of Registration, Withdrawal, and Completing Courses. NOTE: Many organizations specify the last date on which a cancellation is accepted. You cannot automatically cancel your registration after this date has passed. Instead you must obtain special approval from the instructor or training administrator to cancel your registration.
To cancel your registration for an upcoming course or class
- Log in to the Training Web site with the user ID and password you used to register for the course or class.
- On the Training home page, click the My Training link in the left navigation bar, and then click the link for My Training Enrollments.
The My Media Training and My Live/Classroom Training lists appear.
- Click the link in the Course name for the course or class you want to drop.
A My Course Details or My Class Details form appears. The information about the selected course or class appears.
- In the header, click Drop to withdraw.
Email notification is received only for class cancellation, not for Course Cancellation. NOTE: If automatic email notification was set up, then the user receives the User Class Cancellation email confirming the class cancellation. For more information, see Setting Up Automatic Training Notification Messages.
|
|
Cancellation is allowed for the course or class at the time you click Drop. NOTE: Cancellation is not allowed for Confirmed Enrollments for customers if there is an order associated with it.
|
Your cancellation is accepted automatically, and the course or class no longer appears. |
There is an order associated with the confirmed enrollment. |
Cancellation is not allowed. |
Cancellation is not allowed for the course or class at the time you intend to cancel (the cancellation deadline has passed). |
The Drop button is not visible from the Course Details page. You can check the cancellation period for a class by viewing the Cancellation Deadline field in the Class Details view page. The Cancellation Deadline is the date on which users no longer have access to the Drop button for course cancellation. |
To withdraw from a curriculum
- Log in to the Training Web site.
- On the Training home page, click the My Training link in the left navigation bar, and then click the My Curriculums link.
- Query for the curriculum, and then click the link in the Name field.
- On the My Curriculum Details form, click Drop.
The curriculum is removed from the My Curriculums list.
NOTE: If a user wants to enroll in a curriculum after canceling, that user must contact the training administrator to change the status from Cancelled to In Progress.
|
