One of the possible agent states:
SUQ_AS_AUXWORK - Agent is in not ready state. Agent has no active work items and the routing engine will not dispatch work items to agent.
SUQ_AS_AVAILABLE - Agent is ready to receive new work item but currently has no work items.
SUQ_AS_BUSY - Agent is busy on one or more work items.
SUQ_AS_INITAUXWORK - Initiating not ready mode. After all the work items are complete, the routing engine puts the agent in the not ready state.
SUQ_AS_LOGGEDIN - Initial state when agent has just logged in and is not in an available state.
SUQ_AS_LOGOUT - Agent is logged out.
SUQ_AS_PICMODEAVAILABLE - Intermediate state between not ready and pick mode working states.
SUQ_AS_PICMODEWORKING - Agent is working on a work item selected from My Qualified Work Items list.