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Siebel Email Response Administration Guide > Global Deployment Setup and Configuration > Setting Up Siebel Email Response for International DeploymentCustomers can deploy Siebel Email Response in a single environment using different languages if the languages are in the same code page. Agents that use templates for daily replies to inbound messages can filter templates based on the language and locale setting in user preferences. Completing Prerequisite Setup Tasks for International DeploymentsIf your organization plans to support multiple languages, make sure to install the language packs for each of the languages supported. The language pack will install the templates used in Siebel Email Response in a specific language. For more information on language pack installation, see the Siebel Server Installation Guide. If you plan to use Siebel Assignment Manager to assign activities based on language, you need to enable the Assignment Management Group. For additional information, see Siebel Assignment Manager Administration Guide. For additional information about using Siebel Universal Queuing to assign activities based on language, see Siebel Universal Queuing Administration Guide. Installing Language Packs and Communications TemplatesWhen you install Database Language packs, the communications templates (containing the correct values for language and locale) associated with Siebel Email Response are installed. You can create additional templates to meet your business requirements, following best practices guidelines. See Creating Templates For International Deployments. Setting Up Email Accounts for Supported LanguagesYou will need to set up an email account for each language that you plan to support. In your email server, create one response group per language. Each of these response groups will be used to handle messages in different languages. If your installation supports French and German messages, then set up two response groups (for example, Configuring Response Groups For International DeploymentsTo be able to reply to email messages in more than one language, you need to create a response group for each language and associate a profile with it. For example, if you plan to receive French messages, create a Response Group named "FRA Response Group" and associate the profile Each response group will monitor a particular language response group. You will need to create one response group per language. For example, the Communication Inbound Receiver for French will monitor the profiles associated with FRA Response Group. For each response group, you need to pass the MsgDefaultLanguageCode input argument (contains the default language of the email message) to the following workflows: MsgDefaultLanguageCode is an argument in the workflow process. It specifies the language that the workflow process uses to set the language of an activity record created. For example, when a user sends an email to For more information on how to create profiles and response groups, see Setting Up Communications Server for Siebel Email Response and Siebel Communications Server Administration Guide. Creating Templates For International DeploymentsWhen creating templates in international deployments, follow the convention of naming the templates in English and include the language and locale. This will help maintain consistency. It is the naming convention used by Siebel Systems for translating the standard templates used by Siebel Email Response into the languages Siebel Systems supports. It is recommended that you follow the same naming convention. Additionally, if you create templates, additional logic must be added to the workflow so that they can be invoked from the workflow process and so that Workflow will be able to detect the language of the template. For instruction on how to create templates, see Creating Templates, Catalogs, and Categories and Siebel Communications Server Administration Guide. Providing Language Support For International DeploymentsThe following should be considered in a Siebel Email Response international deployment:
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Siebel Email Response Administration Guide |