Table 8. Comparison of Siebel Workflow to Other Siebel Automation Solutions
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Capture business layer logic. |
Workflow Process |
Workflow Process Manager and run-time events capture business layer logic. |
Capture data layer logic. |
Workflow Policy |
Workflow Policy Manager captures data layer logic. Data coming into Siebel through the data layer, for example EIM or MQ channels, is not captured through the business layer. This requirement typically indicates a potential candidate for a workflow policy. |
Implement features supported by a workflow policy but not a workflow process. |
Workflow Policy |
A workflow policy can support some features that are not available or would be more difficult to implement with a workflow process. For example, email consolidation, duration, and quantity. |
Implement features supported by a workflow process but not a workflow policy. |
Workflow Process |
A workflow process can provide pause, stop, and error handling capabilities. |
Implement complex comparison logic, or flow management. |
Workflow Process |
A workflow process provides a better platform for development and deployment, complex comparison logic, and flow management, such as IF, THEN, ELSE, or CASE. |
Invoke a business service. |
Workflow Process |
A workflow process can invoke a business service. |
Perform bulk data uploads. |
Workflow Policy |
Workflow Policy Manager is the better alternative when bulk data uploads occur through EIM . |
Perform data quality cleaning in the data layer. |
Workflow Policy |
Workflow Policy Manager is the most appropriate solution for working at the data layer. |
Use a repeating component request. |
Workflow Process |
You can setup a workflow process from a repeating component request but not a workflow policy. |
Repetitive, manual processing. |
Workflow Process |
The structure of a workflow process provides a superior solution for repetition, timeliness, and cross-functional routing through a business process. |
Process an event in a timely fashion. |
Workflow Process |
Perform escalations and notifications. |
Workflow Process |