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Siebel Business Process Framework: Workflow Guide > About Workflow Policies > Process of Planning a Workflow Policy >
Planning Objects to Monitor with a Workflow Policy
This task is a step in Process of Planning a Workflow Policy. You should develop a plan for what objects to monitor. For example, assume the service department needs to send an email to the service request contact whenever a service request is opened with a severity level of critical. Table 33 describes the information to record in this example.
Table 33. Example of Objects to Monitor
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Service request status Service request severity |
Send an email to the service request contact when the service request is opened and the service request's severity level is critical. |
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