Siebel Customer Relationship Console User Guide > Locating Information >
Summary Session View
When you start a customer session, you begin at the Summary session view (Figure 6). Whenever you have a customer in session, clicking the Contacts menu item returns you to the Summary view. The Summary view provides an overview of a customer's:
- Contact information
- Identification tokens
- Demographic and authentication information
- Value and profitability
- Branch Id
- Key alerts
- Special offers
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