Siebel Service Handheld Guide > Overview of Siebel Service Handheld >
About Siebel Handheld Applications
Siebel Handheld applications provide a focused subset of functionality in comparison to the Siebel Web Client. The Siebel Handheld Application Client differs from the Siebel Web Client and the Siebel Mobile Web Client in that it uses a selected subset of views, accommodates smaller screen sizes, and has a reduced memory capacity. For a list of functional differences, see Developing Siebel Handheld Applications.
Some features that are available on the Siebel Mobile Web Client are not available on the Siebel Handheld application. Scripting and Siebel engines (for example, Pricing and Reporting) are not supported on Siebel Handheld applications. For a list of features that are not supported, see Unsupported Features for Siebel Handheld Client.
Some supported features of the Siebel Handheld Client are as follows:
- Application Development with Siebel Tools. Siebel Handheld applications can be configured in Siebel Tools using the Web Applet Designer. You can take your existing Siebel application and use this as the basis for the Siebel Handheld application, or you can create a new application by using the Siebel Tools application shipped on the Siebel Handheld application DVD. For more information about application development with Siebel Tools, see Developing Siebel Handheld Applications.
- Data filtering. Filtering allows you to specify a subset of data to be used on the handheld device. Filtering is an important feature of a Siebel Handheld application deployment because of the relatively large size of the average enterprise database in comparison to the relatively limited memory capabilities of handheld devices. It is important that you allocate sufficient time in the project plan to create and test the handheld filters. For more information about data filtering, see Developing Siebel Handheld Applications.
- Installation options. The Siebel Handheld application can be installed on Windows-powered devices in one of two ways. The first is to create a partnership between a desktop or laptop PC and the handheld device using Microsoft ActiveSync. The second is to install the Siebel Handheld application from external media, for example, a Cabinet (CAB) file. Handheld application patches can be remotely deployed using PatchAgent. For more information about installation options, see Installing the Siebel Handheld Application.
- Patch updates. Siebel Handheld applications automatically apply the latest software patches to the handheld device when needed.
PatchAgent automates the deployment of patches to handheld devices as part of the synchronization process. For more information about PatchAgent, see Installing the Siebel Handheld Application from External Media.
NOTE: Siebel Service Handheld does not support Companion Synchronization.
- Backing up and restoring data. The Siebel Handheld application provides database backup functionality. A database restore utility is also included with the application. For more information about database backup and restoration, see Enabling Back Up of Siebel Handheld Application Database.