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Monitoring Marketing System Tasks

The Marketing Application provides a set of views so users and administrators can monitor the progress of any marketing-specific server process. Each marketing-specific job is referred to as a system task. Table 7 contains a list of where to locate these jobs.

Each system task provides high-level logging details that track the successful completion or any errors in each major step of the task. Because the task log is intended to be used by all users, the System Task view does not provide low-level logging details.

If an administrative user wants further details on a marketing task, each step in the task log provides the Siebel Server, log file (indicating the server component), and Task Id. The administrator can use this information to locate the log file or the logging details under Server Administration.

Marketing system tasks display information for the following tasks:

• Analytics Data Load
• Campaign Launch
• Campaign Load
• Generate Source Codes
• List Export
• List Import
• Stage Execution
• Wave Launch

If you get the "Unable to connect to gateway server" error message when launching a Siebel Marketing task, then you have the Docked parameter in the CFG file set to TRUE. To correct the problem, quit Siebel Marketing, set the Docked parameter to FALSE, and restart.