Table 27. How Siebel CRM Desktop Maps Fields Between a Siebel CRM Activity and an Outlook Email
|
|
|
Type |
Yes |
One of the following:
- If the user is the receiver, then Email - Inbound
- If the user is the sender, then Email - Outbound
|
Description |
No |
Email Subject |
Display |
Yes |
Changes to Communication and Activities, which is the default. |
Email Attachment Flag |
No |
Changes to Y, which is the default. |
Email BCC Line |
No |
Email BCC Line |
Email Body |
No |
Email Body |
Email CC Line |
No |
Email CC Line |
Email Sender Address |
No |
Siebel CRM Desktop maps part of the value in the From Line to the Email Address. For example, assume the From Address includes the following address: Jane Smith, or Jane Smith <jane.smith@pcscomputing.com>
In this example, Siebel CRM Desktop resolves the Email Sender Address to the following address: jane.smith@pcscomputing.com
|
Email Sender Name |
No |
Siebel CRM Desktop maps part of the From Line to the Display Name. For example, using the example from the Email Sender Address, the Email Sender Name resolves to Jane Smith. |
Email To Line |
No |
Email To Line. |
Priority |
No |
Importance. Siebel CRM Desktop applies the following mapping:
- 1-ASAP in Siebel CRM data is ASAP in Microsoft Outlook
- 2-High in Siebel CRM data is High in Microsoft Outlook
- 3-Medium in Siebel CRM data is Normal in Microsoft Outlook
- 4-Low in Siebel CRM data is Low in Microsoft Outlook
For more information, see How Siebel CRM Desktop Maps the Priority Field. |
Account Id |
No |
The Primary account association that the user specifies when the user creates the activity. |
Opportunity Id |
No |
The opportunity association that the user specifies when the user creates the activity. |
Attachment |
No |
The original email that Siebel CRM Desktop saves as an attachment to the activity. |
