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Configuring Exchange Service Account Access Permissions Manually

The following procedures describe how to manually configure the security settings that grant access to other users' mailboxes for the user account under which the Exchange Connector application runs. Separate procedures are required depending on whether you are using Microsoft Exchange 2003 or Microsoft Exchange 2007 or 2010.

The following procedure describes how to manually configure user mailbox access for the Exchange service account in a Microsoft Exchange 2007 or 2010 environment.

To configure Microsoft Exchange 2007 or 2010 service account access to user mailboxes manually

1. Verify that the user account under which the Exchange Connector application runs has a mailbox on the Microsoft Exchange Server, or create one if necessary.
2. On any computer that has the Exchange System Management Tools installed (for example, the Exchange Server or any Siebel Exchange Connector computer), start the Exchange Management Console.
3. In the console tree, expand Recipient Configuration, then select Mailbox.
4. In the result pane, select the user mailbox to which you want to grant access, then select Manage Full Access Permission from the action pane.
5. On the Manage Full Access Permission page, select Add.
6. Select the user to whom you are granting full access permission (the user account under which the Exchange Connector application runs), then click OK.
7. Click Manage, then click Finish.
8. In the action pane, select Manage Send As Permission.
9. On the Manage Send As Permission page, select Add.
10. Select the Exchange Connector user account, then click OK.
11. Click Manage, then click Finish.
12. Repeat Step 4 to Step 11 for each user who will use SSSE.

The following procedure describes how to manually configure user mailbox access for the Exchange service account in a Microsoft Exchange 2003 environment.

To configure Microsoft Exchange 2003 service account access to user mailboxes manually

1. Verify that the user account under which the Exchange Connector application runs has a mailbox on the Microsoft Exchange Server, or create one if necessary.
2. On any computer that has the Exchange System Management Tools installed (for example, the Exchange Server or any Siebel Exchange Connector computer), start the Active Directory Users and Computers console.
3. From the View menu, select Advanced Features.
4. In the Tree pane, select Users.
5. Perform the following substeps:
   1. In the Users pane, right-click the user name and choose Properties.
   2. In the user's Properties dialog box, click the Exchange Advanced tab.
   3. On the Exchange Advanced tab, click Mailbox Rights.
   4. In the Permissions for Username dialog box, click Add and enter the user account under which SSSE is running.
   5. Click Check Names.

      If there is no error message, click OK to return to the Permissions for Username dialog box.

      If there is an error message, correct the user name before continuing.

   6. In the Names list, make sure the user is selected.
   7. In the Permissions list, select the Allow check box for Full mailbox access.
6. Click OK twice to close the dialog boxes and put the Properties changes into effect.
7. Repeat Step 5 and Step 6 for each user who will use SSSE.