Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Setting Up Smart Answer Manager >

Siebel Server Instances and Response Groups

You must run one instance of Siebel Server and create one response group for each KB catalog, for the following reasons:

• Each Siebel Server instance can have only one Smart Answer Manager.

  There is a one-to-one association between each KB catalog and one Siebel Server. If you have multiple KB files located on different Siebel Servers, each KB file must have a unique name.

  If you only have one Siebel Server, then you can have only one KB file. The KB catalog name can be KB because all your response groups monitor this catalog. To monitor multiple KB files, you must set up multiple KB files on multiple servers. For information about how to set up multiple KB files, see Using Multiple KB Files.

• Each response group can monitor only one KB catalog.

  Because a response group can monitor only one KB file, you must assign the same KB name to one response group and one instance of Siebel Server.