Siebel SmartScript Administration Guide > Working with Questions, Answers, and Translations >

Creating Answers

You define answers to questions in the Answers subview of the Questions view in the Administration - SmartScript screen. You do not need to define answers if one or both of the following apply:

• Question presented is information for the end user
• Answer options come from a business component

If the answer consists of words, you first define the answer in the base language. If you are required to provide a translation, you can then provide Answer Translations text in the required languages, as needed for each answer. Answer translations are optional. However, if you provide one translated answer within a SmartScript, you must translate every subsequent answer.

If an answer consists of numeric values (for example, where Answer Type is integer, number, or currency) do not translate the values, as long as the unit of measure is understandable to users who speak the target language. For information on creating and translating answers see Fundamentals of Creating SmartScripts.

To create an answer

1. Navigate to Administration - SmartScript screen > Questions view.
2. Select the question for which you want to define answers.

   If Pick Only is selected for the question, it can have more than one answer. You must specify all valid answers.

3. Navigate to the Answers subview, and create a new record.
4. Complete the fields as described in the following table.

   Answer Form Field	Entry
   Number	Provide a number to determine the display order for this answer under this question. Lower-numbered answers are displayed first. Recommendation: Assign numbers that are multiples of ten (10, 20, 30...) to allow space for later additions and changes.
   Value	Define a name for this answer that is unique within the context of the question.
   Currency	(Optional) If the answer includes monetary amounts, click the select button to open the Pick Currency Code dialog box. Select the currency information appropriate for the country or region, and click OK. The appropriate symbol for the currency appears with this answer.

   The new answer definition appears in the Answers subview.

5. Repeat Step 3 and Step 4 to add another answer.

   Translating Answers describes how to add translate answers.