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Siebel eSales Notification Workflows

The following workflows send email to users about the status of their orders:

• Send Order Accepted Email (eSales). This workflow notifies all users who place an order successfully.
• Send Order Awaiting Approval Email (eSales). This workflow notifies the purchasing manager for an account when an order with a status of Awaiting Approval needs to be reviewed.
• Send Order Failed Email (eSales). This workflow notifies a user when the credit card used cannot be authorized.
• Send Order Rejected Email (eSales). This workflow notifies a corporate user when the purchasing manager or delegated customer administrator has rejected that corporate user's order.
• Send Order Shipped Email (eSales). This workflow notifies a user when that user's order has been shipped.

  This workflow is triggered by the Send Order Shipped Email (eSales) workflow policy action, which is triggered by the Send Order Shipped Email Policy (eSales) workflow policy when the order status is changed to Shipped.

All five processes take the form shown in Figure 20. The process sends an email or an error generates an exception.

Figure 20. Email Notification Workflow

For more information on email notifications, see Customizing Email Notifications for Siebel eSales. For information on workflow policies and workflow policy actions, see Siebel Business Process Designer Administration Guide.