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eSales - Modify Order Process

The workflow for modifying orders is shown in Figure 24. Modifying an order cancels the original order and creates a new shopping cart with the same items in its place. The items in the shopping cart can then be modified and a new order created to replace the original order.

Figure 24. eSales - Modify Order Process

The eSales - Modify Order Process is called when a customer clicks Modify in the Order History Summary view. The following events happen:

• The process determines whether the Shopping Cart is empty.
• If it is empty, a new quote (Shopping Cart) is created from the order, the order is canceled, and the Shopping Cart appears.
• If it is not empty, the Modify Order Confirmation view appears, where the user has three choices:
  • Cancel. The process determines whether the quote is for an existing customer. If it is, the Customer Order Detail View appears and the process ends. If it is not, the Order History Summary View appears and the process ends.
  • Discard Cart. The Shopping Cart is emptied and a new one is created from the order. The new Shopping Cart is repriced, the old order is canceled, and then the Shopping Cart appears. The eSales - Shopping Cart View process (see Figure 29) is used to display the Shopping Cart.
  • Save Cart. If there is an error, the eSales - Display Error Process (see Figure 26) is called, and then the user is sent back to the Modify Order Confirmation view. For example, this would happen if the user tried to save a quote with a name that was already being used.

    If there is no error, the Shopping Cart is saved as a quote (see eSales - Save Cart Process) and a new Shopping Cart is created from the order. The new Shopping Cart is repriced, the old order is canceled, and then the Shopping Cart appears. The eSales - Shopping Cart View process is used to display the Shopping Cart.