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Communications Drivers Provided by Siebel Systems

The communications drivers provided by Siebel Systems are described below. For more information, see Communications Drivers and Third-Party Systems.

• Siebel CTI Connect. Supports interactive voice communications using CTI, or computer telephony integration, for deployments using Siebel CTI Connect (using CTI middleware from Intel NetMerge—formerly Dialogic).

  For more information, see Communications Server and Siebel CTI and Using Siebel CTI Connect.

• Internet SMTP/POP3 Server. Supports Internet mail servers that support the SMTP protocol for outbound email or fax or the POP3 protocol for inbound email (for Siebel Email Response). This driver supports both plain-text and HTML email.

  For more information, see Communications Server and Siebel Email Response, Siebel-Validated Email Servers, and Interfacing with Email and Fax Servers.

• Wireless Messaging 1-Way. For Siebel Wireless Messaging, supports outbound wireless messaging using SMS (Short Message Service), TAP (Telocator Alphanumeric Paging), and SMTP wireless message types.

  For more information, see Communications Server and Siebel Wireless Messaging and Using Siebel Wireless Messaging.

• Wireless Messaging 2-Way. For Siebel Wireless Messaging, supports inbound and outbound wireless messaging using SMS and other wireless message types.

  For more information, see Communications Server and Siebel Wireless Messaging and Using Siebel Wireless Messaging.

• Push Keep Alive. Provides a heartbeat function to help maintain push communications for session-communications drivers loaded by Communications Session Manager.

  For more information, see Using Push Keep Alive Driver for Session Connections and Other Communications Drivers.

• User-interactive Email. Supports email interactivity within the Siebel application, enabling agents using Siebel Email Response, when deployed with Siebel Universal Queuing, to use the communications toolbar in working with email work items.

  For more information, see Communications Server and Siebel Email Response, Communications Server and Siebel Universal Queuing, and Supporting Email Interactivity.

• Modem-based TAP Paging. For Siebel Paging, supports paging over a modem using the Telocator Alphanumeric Paging (TAP) protocol, for outbound communication requests. (The Send Page command does not use this driver.)

  For more information, see Other Communications Drivers.

  NOTE:  Siebel Paging is included with all base applications of the Siebel eBusiness Applications. The module Siebel Wireless Messaging is available as an alternative to Siebel Paging.

• FTP. Supports File Transfer Protocol (FTP). This driver is used by Siebel Marketing to send contact lists to vendors who are contracted to execute campaigns. It can also be used to send outbound communication requests from any Siebel application.

  For more information, see Other Communications Drivers.