Siebel Communications Server Administration Guide > Using Siebel Wireless Messaging > Using Two-Way Wireless Messaging Workflows >

Dispatch Activity Message Sent to Field Service Representative

When a dispatch agent assigns an activity to a field service representative and the Outbound Wireless Messaging Activity Dispatch Policy workflow policy is triggered, data is extracted from the activity in order to send the wireless message to the field service representative.

Each outbound wireless message in a two-way wireless messaging scenario is preformatted using a standard set of labels and data for each activity. For the workflow process Outbound Wireless Messaging Activity Dispatch, each message is similar to the example below:

!B! A#: 1-4GTB Dsc: Replace Scan Unit Pr: 2-High
Ac: AcquaMarine Fisheries C: Jacques Andre
Ph: (331) 456-7890 PS: 04/18 05:00 PM !E!

NOTE:  For the workflow process Outbound Wireless Messaging Activity Dispatch - Short Message, the message elements labeled Ac:, C:, and Ph: are omitted in order to improve performance.

The outbound wireless message contains the following configurable elements:

• !B! indicates the beginning of the message. This element is configured using the Message Head workflow process property.
• !E! indicates the end of the message. This element is configured using the Message Tail workflow process property.
• A#: indicates the ID number of the dispatch activity that has been assigned to the recipient.
• Dsc: indicates the description of the activity.
• Pr: indicates the priority of the activity.
• Ac: indicates the name of the applicable account.
• C: indicates the name of the applicable contact for this account.
• Ph: indicates the phone number for the contact.
• PS: indicates the planned start time (Start field) for the dispatch activity.

NOTE:  The Comments field of the dispatch activity record is also used to log errors received from the applicable workflows. This may be helpful for troubleshooting purposes.