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Siebel ERM is preconfigured with several responsibilities that are specific to Siebel HelpDesk. Organizations can use these preconfigured responsibilities to set up help desk users. Table 16 describes the preconfigured help desk responsibilities.
The responsibilities can be used as-is during a deployment, or they can be modified to meet the needs of the particular organization. The preconfigured responsibilities can be used as a guide for creating new responsibilities.
The Views and Users subview lists at the bottom of the screen allow you to specify the users assigned to the selected responsibility, and the views that each user can access. You can add or remove views according to your organization's needs, or you can create a new responsibility. For more information on creating and modifying responsibilities, see Security Guide for Siebel eBusiness Applications.
This task is a step in Process of Setting Up Siebel HelpDesk.
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