Bookshelf v7.7: SMC Service Request Screen

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SMC Service Request Screen

Information relating to service requests is recorded and tracked in the views of the SMC Opportunities screen, as shown in Figure 19. A service request is a customer request for information about or assistance with products or services bought from a company.

Figure 19. SMC Service Request Screen

The following lists the details for the SMC Service Request screen.


Display Name	Service Requests
Business Object	Service Request
Business Component	Service Request

The following views are available from the SMC Account screen.


View Name	Viewbar Text	Sequence
SMC Service Request View	Service Requests	1
SMC Service Request Detail View	More Info	2
Service Request Detail View	Activities	3
Service Request Detail View with Attachments	Attachments	4

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