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About PIMSI Engine

PIMSI Engine is a Siebel Server Component that enables synchronization of data between Siebel Enterprise Server and Microsoft Exchange Server. This component allows the synchronization of Calendar appointments, Tasks (called To Do items in Siebel applications), and Contacts (Business, Personal, and Employees), between the Siebel database and the Exchange server (or servers).

PIMSI Engine administration and configuration is conducted using centralized administration and configuration screens in the Siebel application. No end-user installation is required for synchronization of Calendar appointments, Tasks, or Contacts. End users designate the contact records to be synchronized, but other end user action is not required. Synchronization can be selectively enabled for individual users or groups of users. After synchronization is initiated between Exchange and the Siebel application for a specific user, synchronization is performed automatically for that user. The time that elapses between when a data change takes place and when the change is synchronized depends on a system-wide configuration parameter that the administrator can adjust.

NOTE:  Because PIMSI Engine is server based, users must use Offline Store (OST) files to replicate data between Microsoft Exchange Servers and their local Outlook client, or they must store their Outlook data exclusively on the Microsoft Exchange Server. PIMSI Engine cannot synchronize data stored in Personal Folders (PST) files.

If a PIMSI Engine goes offline in a Siebel implementation that has multiple PIMSI Engines, the remaining PIMSI Engines pick up the workload of the nonfunctioning PIMSI Engine. When that PIMSI Engine comes back online, workloads for all PIMSI Engines rebalance automatically.

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