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Siebel Universal Queuing Administration Guide > Interfacing with Siebel Universal Queuing > Business Service Methods > AddWorkItemTable 13 lists the arguments for the AddWorkItem method. This method adds the specified work item into Siebel Universal Queuing for routing.
A data property set describes the work item. WorkItemDataProperty is a key-value pair data property that carries information to describe the work item itself. For example, an email work item data property could have the following: Recipient = sales@company.com Normally, when an agent is assigned to a work item, the work item will be sent directly to an agent. If for any reason the work item is not to be routed to an agent, the SiebelLoginID and ClientKey is included in the work item data property. When the routing engine detects these two pieces of information in the work item data property, the work item will be routed to the destination specified by SiebelLoginID and ClientKey using Server Request Broker key-based routing. IsScheduledTask, ScheduleStartTime, and ScheduleEndTime are optional arguments that are used when the work item needs to be performed during a specified time period. |
Siebel Universal Queuing Administration Guide |