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Siebel Universal Queuing Administration Guide > Interfacing with Siebel Universal Queuing > Business Service Methods >
CompleteWorkItem
Table 14 lists the arguments for the CompleteWorkItem method. This method tells Siebel Universal Queuing that the work item is completed. The next state for the agent will depend on the Auto-Wrap setting. If TRUE, both the agent and the work item will be in wrap mode. If FALSE, the agent returns to the ready state.
Table 14. CompleteWorkItem Method Arguments
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AgentLogin |
AgentLogin |
Input |
Y |
AgentID of the logged in agent. Used to dispatch work items to an agent. |
WorkItemID |
WorkItemID |
Input |
Y |
The work item ID for the item the agent wants to complete. |
Return |
Return |
Output |
Y |
One of the return codes given in Table 17. |
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