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Configuring SmartScripts

You can configure the Customer Dashboard so that the answer to a question in a SmartScript automatically populates the dashboard. The configuration tasks required to do this are:

NOTE:  You cannot update the Customer Dashboard from VB or eScript that executes within a SmartScript. There is a one-to-one relationship between a user interface event and the ability to update a frame in the application. Because each user interface event within a SmartScript updates the SmartScript frame, it cannot also update the Customer Dashboard frame. If you were to pass parameters to the Customer Dashboard from VB or eScript within a SmartScript, the dashboard would receive the parameters but would not be able to display them.


 Siebel Tools Reference, Version 7.5, Rev. A 
 Published: 18 April 2003