Siebel eAutomotive Guide > Setting Up Preventive Maintenance > Business Scenarios >

Triggered Maintenance

Maintenance can be triggered based on data received from the vehicle. For example, if the vehicle's oil pressure drops below a specified level, Siebel eAutomotive can generate a PM action to notify the customer to take the vehicle to the dealer for service.

The new customer's Ovation uses Telematics to monitor odometer reading, oil pressure, coolant temperature, and other vehicle readings. Using wireless technology, the dealership receives information that the Ovation has low oil pressure, then Siebel eAutomotive uses the trigger to create a PM action. The dealership notifies the customer by telephone or email to bring the vehicle in for maintenance.


 Siebel eAutomotive Guide 
 Published: 18 April 2003