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Siebel eAutomotive Guide > Working with Service Requests > End-User Procedures >

Using Dealer Assignment

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A representative can automatically assign a service request to a dealer or set up an appointment time with a dealer to deal with a service request.

To use Dealer Assignment

Navigate to the Service Requests screen.
Select the service request that needs to be assigned.
Click the Dealer Assignment view tab.
To assign the service request, select one of the following options from the Automatically Assign Service Request to a Dealer drop-down list:
Preferred Service Dealer
Selling Dealer

NOTE:  For a service request to be assigned to either of the above two values, the two values should have been set for the vehicle. For more information about setting values for a vehicle, see Editing a Vehicle Record.

To manually pick the dealer to assign this service request, click Pick a Dealer select button and select the dealer from the Pick Service Center dialog box.
To set an appointment, click New in the Appointment Time form and enter the time and date of the appointment.

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