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Siebel eAutomotive Guide > Working with Service Requests > End-User Procedures >
Creating a New Service Request
Depending on how an organization is structured, representatives can receive a service request through many different channels. These channels may include:
- Direct telephone calls, often routed to the representative through an Automated Call Distributor (ACD)
- Email requests
- Internet requests logged automatically by customers over the Internet
- Customer walking into a service center
For new service issues, it will be necessary to enter a service request directly from the Service screen.
To create a service request
- Navigate to the Service screen.
- From the Show drop-down list, select My Service Requests.
- In the Service Requests list, click New.
- Complete the fields as needed.
NOTE: Information about the service request can also be entered on the More Info form.
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Siebel eAutomotive Guide Published: 18 April 2003 |