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Siebel Business Process Implementation Guide > Siebel Business Process Components and Categories > Building Your Own Business Process Diagrams >

Creating a Process Relationship Diagram

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The purpose of a process relationship diagram is to show the interrelationship of all processes in a given functional domain (such as Marketing, Sales, or Service). In order to create a process relationship diagram, you must first develop and validate the business process diagrams that comprise the functional domain you will represent in the process relationship diagram. Creating process relationship diagrams is the most challenging form of business process mapping, as it requires an in-depth understanding of the subject matter you are documenting and a clear grasp of the sequence and inter-relationship of the processes you are connecting.

Process relationship diagrams are a navigational aid for a logical collection of business processes. Project planning teams or business process redesign teams generally rely on one designated individual to develop the skills necessary to create process relationship diagrams for their goals, and this individual can facilitate discussions to gain group-wide consensus on the structure of these diagrams.

To create a process relationship diagram

Create a swimlane template for the diagram. Three suggested swimlane names are the following:
Core Processes for the main processes of this functional domain
Management Processes for those processes conducted by management to support the core processes
Support Processes for those processes that support the overall functional domain

Figure 19 shows blank swimlanes in a swimlane template.

Figure 19.  Creating Swimlanes for Process Domains

Create boxes on a page to depict the main process domains (logical collections of business processes) that are included in the functional domain that you are mapping. You should order these in the sequence in which they occur, as shown in Figure 20.

Figure 20.  Creating Boxes for Process Domains

Inside each process domain, create boxes to define subprocess domains if there are logical groups of business processes that occur before another set of business processes. You can offset these separate subprocess domains inside each process domain by using a different color for the subprocess domain boxes.
Insert boxes for the business processes, connecting them in the logical order in which they occur, as shown in Figure 21.

Figure 21.  Sample Process Relationship Diagram

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