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Siebel Communications Server Administration Guide > Administering Siebel Communications Server > Siebel Server Requirements for Communications Server >

Server Components for Communications Server

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The Communications Management component group includes these server components:

Communications Session Manager. Supports multichannel user-interactive sessions for agents using the communications toolbar for voice, email, or other types of work items. For details, see Enabling Session Communications and Simulation and Administering Communications Session Manager.
Communications Configuration Manager. Loads and caches communications configuration data, for agents using functions supported by the Communications Session Manager. For details, see Administering Communications Configuration Manager.
Communications Inbound Manager. Processes inbound work items, including voice or email work items that are to be routed using Siebel Universal Queuing. Also processes inbound email messages for Siebel eMail Response or wireless messages for Siebel Wireless Messaging. For details, see Administering Communications Inbound Manager.
Communications Outbound Manager. Processes outbound communications, for email, fax, wireless message, or page channels. Supports communication requests, whether directly or through Siebel Business Process Designer. Also supports outbound capabilities for Siebel eMail Response and for the Send Email, Send Fax, and Send Wireless Message commands. For details, see Administering Communications Outbound Manager.
Page Manager. Used to send pages by the Send Page command. Also used by some workflow processes in Siebel Business Process Designer. For more information about setting up and using Page Manager, refer to Siebel Business Process Designer Administration Guide.
Email Manager. Used to send email by some workflow processes in Siebel Business Process Designer. For more information about setting up and using Email Manager, refer to Siebel Business Process Designer Administration Guide.
Smart Answer Manager. Supports the Siebel Smart Answer product option. For more information, refer to Siebel Smart Answer Administration Guide and Siebel eMail Response Administration Guide.

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