Bookshelf v7.5: Siebel CTI Connect Event Data

Table 68 lists Intel NetMerge event data fields. Whether a given event data field has meaningful data depends on the switch.

The fixed work item attributes received for any work item are described in Work Item Attributes.

Table 68. Siebel CTI Connect Event Data Fields
Event Field Name	Field Type	Description
accountInfo	String	This field contains 32 bytes of free-format data.
agentData	String	This field returns agent data—for example, an agent's password.
agentGroup	String	This field contains the DN for a group (ACD group or queue).
agentId	String	When the channel is assigned to a queue, this field returns the identifier (ID)—for example, an extension number—for an agent associated with that queue.
agentMode	Number	This 32-bit field returns the current work mode for an agent. It can contain one of the following values: 1100 - AgentAfterCallWork 1101 - AgentLogin 1102 - AgentLogout 1103 - AgentNotReady 1104 - AgentReady 1105 - AgentOtherWork 1107 - AgentBusy
ANI	Number	Automatic Number Identification, identifies the billable number of the person dialing into the system. Note: This field is received from Intel NetMerge Call Information Manager, not from Intel NetMerge Call Processing Software.
applicationData	String	This field returns data that has been associated with a call (for example, by the MakeCall command) and stored by the switch. The data is returned as a character string.
associatedEvent	Number	This 32-bit field identifies whether application data associated with an inbound call has been passed from another link configured on the CTC server or from another CTC server. If supported by your license, application data can be passed from one CTC server to another for calls that have been handled by more than one switch. For more information about configuring the CTC server to support distributed data, refer to CT Connect Installation and Configuration Guide.
calledParty	String	This field contains the CLID, DN, or DNIS for the called party.
calledPartyDialingPlan	Number	This 32-bit field contains a value that identifies the dialing plan associated with the call. For details of supported values, refer to CT Connect C Programming Guide.
calledPartyGroup	Number	This 32-bit field contains the trunk group number.
calledPartyQualifier	Number	This 32-bit field provides additional information about the called party. For more information, refer to CT Connect C Programming Guide.
calledPartyTrunk	Number	This 32-bit field contains the trunk line number from the switch.
calledPartyType	Number	This 32-bit field identifies the number for the called party as a CLID, DN, or DNIS.
callsQueued	Number	If the call is placed in a queue, this 32-bit field can return the total number of calls in the queue.
CimCallId	Number	A unique value generated by the Call Information Manager and used to access call-related information. Note: This field is received from Intel NetMerge Call Information Manager, not from Intel NetMerge Call Processing Software.
DNIS	Number	Dialed Number Identification Service, also known as Dialed Digits, identifies the telephone number that the caller dialed. Note: This field is received from Intel NetMerge Call Information Manager, not from Intel NetMerge Call Processing Software.
dtmfDigits	String	This field returns Dual-Tone Multi-Frequency (DTMF) digits collected from the call.
event	Number	This 32-bit integer identifies the call event. Table 67 shows the possible call event values (and agent values) returned.
eventQualifier	Number	This 32-bit integer provides more detailed information on certain events. For descriptions of event qualifiers, refer to CT Connect C Programming Guide.
globalRefId	String	This 8-byte array contains the global reference for the call when the call is handled by a network of switches of the same type. The switch must be configured to provide this value. The format of the global reference is dependent on your switch. For details, refer to CT Connect C Programming Guide.
logicalAgent	String	This field returns the DN for a logical agent.
monitorParty	String	This field returns data for monitor channels. You can assign a monitor channel to receive events for a number of devices on a single channel.
monitorPartyType	String	Information is returned in this field for monitor channels. You can assign to a monitor channel to receive events for a number of devices on a single channel.
nestedMonitorChannel	String	This field returns a device number that identifies the nested monitor channel for which event information is returned. A nested monitor channel is a monitor channel that is monitored by another monitor channel.
netCallId	Number	This 32-bit field returns a network call identifier.
oldNetCallId	Number	This 32-bit field returns the previous network call identifier.
oldRefId	Number	If the reference identifier for a call changes, this 32-bit field contains the previous call reference.
originatingParty	String	This field contains the CLID, DN, or DNIS for the originating party.
originatingPartyDialingPlan	Number	This 32-bit field contains a value that identifies the dialing plan associated with the call. For details of supported values, refer to CT Connect C Programming Guide.
originatingPartyGroup	Number	This 32-bit field contains the trunk group number.
originatingPartyQualifier	Number	This 32-bit field provides additional information about the originating party. For more information, refer to CT Connect C Programming Guide.
originatingPartyTrunk	Number	This 32-bit field contains the trunk line number from the switch.
originatingPartyType	Number	This 32-bit field identifies the originating number as a Calling Line ID (CLID, DN, or DNIS).
otherParty	String	This field contains the CLID, DN, or DNIS for the other party.
otherPartyDialingPlan	Number	This 32-bit field contains a value that identifies the dialing plan associated with the call. For details of supported values, refer to CT Connect C Programming Guide.
otherPartyGroup	Number	This 32-bit field contains the trunk group number.
otherPartyQualifier	Number	This 32-bit field provides additional information about the other party. For more information, refer to CT Connect C Programming Guide.
otherPartyTrunk	Number	This 32-bit field contains the trunk line number from the switch.
otherPartyType	Number	This 32-bit field identifies the number for the other party as a Calling Line ID (CLID, DN, or DNIS).
privateData	Number	A value in this field indicates that the CT Connect Server has received from the switch data relating to the event. The type of data returned is specific to individual switches.
refId	Number	This 32-bit field contains the call reference identifier for a particular call.
secOldRefId	Number	If the reference identifier for a call changes because it has been transferred or merged in a conference call, this 32-bit field contains the call reference for the consultation call.
state	Number	This 32-bit field contains a value that identifies the state of the current call.
thirdParty	String	This field contains the CLID, DN, or DNIS for the third party.
thirdPartyDialingPlan	Number	This 32-bit field contains a value that identifies the dialing plan associated with the call. For details of supported values, refer to CT Connect C Programming Guide.
thirdPartyGroup	Number	This 32-bit field contains the trunk group number.
thirdPartyQualifier	Number	This 32-bit field provides additional information about the third party. For more information, refer to CT Connect C Programming Guide.
thirdPartyTrunk	Number	This 32-bit field contains the trunk line number from the switch.
thirdPartyType	Number	This 32-bit field identifies the number for the third party as a CLID, DN, or DNIS.
timeStamp	String	This event data field has the following format: year/month/day/hour/minute/second/millisec/mindiff/utc where each element of the field is defined as follows: year - a 4-digit number month - uses digits 1-12 day - uses digits 1-31 hour - uses digits 0-23 minute - uses digits 0-59 second - uses digits 0-59 millisec - uses digits 0-999 mindiff - Minimum differential between the current time and GMT. A nonzero value is returned in this field for UTC time only. For absolute time, it returns zero. utc - A nonzero value in this element of the field indicates that the time given is UTC. If this element is zero, the time given is absolute time. Each time the Communications Session Manager server component receives an event from the CT Connect Server, an entry is written into the log file (ctc.log by default) that includes all the event data fields, including the timeStamp field. Usually, the date and time represent when the event was processed on the CT Connect Server. Alternatively, you can configure a CSTA Phase II switch so CT Connect Server returns the date and time the event was processed on the switch. For more information about the log file, see Table 64. For more information about the timeStamp field, refer to CT Connect C Programming Guide.
type	Number	This 32-bit integer identifies the type of call in progress. The call type helps to clarify the result of the call event and state. For descriptions of event qualifiers, refer to CT Connect C Programming Guide.