Siebel Communications Server Administration Guide > Communications Operations for End Users > Setting Communications User Preferences >

Logging Into or Out of an ACD Queue

This section describes how to log into or out of an ACD queue. This procedure is performed in the Communications view of the User Preferences screen.

NOTE:  This section applies only to users who handle voice calls (Siebel CTI users) and receive inbound calls routed from one or more ACD queues. Logging into ACD queues is not always necessary for voice call implementations, depending on the switch type. Consult your administrator.

The procedure below should be used in conjunction with the Login and Logout buttons on the communications toolbar. Using the Login and Logout buttons on the communications toolbar, you can log into/out of all ACD queues designated as primary queues for you, or log into/out of other communications systems such as Siebel Universal Queuing.

In the Agent Queues list in the User Preferences screen, you can log into or out of individual queues selectively, including those which are not designated as primary.

For more information, see Using the Communications Toolbar. Administrators can find more information in the section Configuring Communications Login and Logout.

To log into or out of an ACD queue

  1. From the application-level menu, choose View > User Preferences.

    2. The User Preferences screen is displayed.

  2. Click the Communications tab.

    3. The Agent Queues list appears, below the Communications form. All ACD queues with which the agent is associated are listed, and the current login status for each queue is indicated.

  3. To log into a queue, select the record for the queue, then click Login in the Agent Queues list applet.
  4. To log out of a queue, select the record for the queue, then click Logout in the Agent Queues list applet.

 Siebel Communications Server Administration Guide 
 Published: 23 June 2003