Bookshelf v7.5: Business Functions of Screen Tabs

The Siebel Consumer Sector interface includes task-specific screens. Some screens are used exclusively by administrators.

Table 2 lists the most frequently used Siebel Consumer Sector screens and the business functions of the views in those screens.

Table 2. Siebel Consumer Sector Screens
Screen	Functions of the Views in This Screen	Location of Information About This Screen
Accounts	Create, view, and update accounts. Set up and maintain account hierarchies. Define and maintain account profile information.	Accounts in this guide. Product Distribution in this guide.
Activities	Manage activities with accounts, contacts, opportunities, and service requests, and create contact and account calls (with or without Smart Calls).	Siebel Call Center User Guide.
Agreements	Manage information about agreements, administrative contracts, and entitlements.	Siebel Field Service Guide.
Assets	Manage information about products sold to accounts.	Siebel Field Service Guide.
Assortments	Create assortment plans, which allow your company to forecast the product demand for the upcoming season. Plans can be shared with retailers over the Internet for collaborative planning. Consolidate assortment plans into a single plan.	Assortment Plans in this guide.
Audit Trail	Creates a history of the changes that have been made in the application.	Siebel Applications Administration Guide.
Briefings	Gather and format information from a number of different sources, both inside and outside your company, including the World Wide Web.	Siebel eBriefings Administration Guide.
Calendar	Create and display activities (including to-do activities) and share calendar information with co-workers.	Fundamentals.
Campaigns	Manage outbound communications with prospects targeted for a particular marketing effort.	Siebel Applications Administration Guide.
Contacts	Record and track business and personal contact information associated with an account, an opportunity, a trouble ticket, or service request.	Siebel Applications Administration Guide.
Corporate Promotions	Manage company-wide promotions of a product or category of products in which accounts can participate.	Trade Promotions in this guide.
Cycle Counting	Manage inventory by grouping assets into classes and counting each class's assets over a period and at designated intervals.	Siebel Field Service Guide.
Deductions	Manage the deductions process.	Deductions in this guide.
Expense Reports	Manage expense-report information for your own expenses, or your team's expenses.	Siebel Applications Administration Guide.
Forecasts	Create business forecasts based on opportunities or products.	Siebel Applications Administration Guide.
Groups	Create buying groups and planning groups, which allow account managers to plan for aggregate demand from multiple accounts.	For information on buying groups, see Product Distribution in this guide. For information on planning groups, see Assortment Plans in this guide.
Literature	Display company- and industry-related literature cataloged by the Siebel administrator.	Siebel Applications Administration Guide.
Objectives	Help drive corporate goals by defining objectives for contacts and accounts and monitor progress towards meeting sales goals.	Objectives in this guide.
Opportunities	Manage sales opportunities for business and residential customers.	Siebel Sales User Guide.
Orders	Create sales orders and track their status. Generate order summaries.	For complex quotes and orders, incorporating line item details such as style, color, size, and multiple ship-to destinations distributions, see Complex Quotes and Orders in this guide. For additional order management, see Siebel Order Management Guide.
Part Browser	Check on-hand inventory.	Siebel Field Service Guide.
Plans	Organize trade promotions by account.	Trade Promotions.
Products	Enter and maintain products, product images, product lines, product features and price list definitions.	Products.
Promoted Products	Designate products as promoted products for the purpose of conducing simulation on a product outside of a promotions	Trade Promotions.
Promotions	Organize and manage trade promotions by account. Depict aggregate results of plan promotions such as spending and volume by plan and by product.	Trade Promotions in this guide.
Quality	Manage information about adverse events or reactions related to products.	Siebel Applications Administration Guide.
Quotes	Create quotes with style, color, size, multiple ship-to destinations, and delivery dates. Automatically allocate product size quantities based on account-specific or corporate-level predefined size distributions.	Complex Quotes and Orders in this guide. For traditional quote compilation, see Siebel Sales User Guide. For quote and orders management using customizable (configurable) products, see Siebel Order Management Guide.
Receiving	Record and review information relating to a physical receipt of material.	Siebel Field Service Guide.
Repairs	Track defective products returned to a service center for repair.	Siebel Field Service Guide.
Routes	Manage retail outlets by creating sales routes. Add individual accounts to a specific Route that can be incorporated into a mobile field professional's routine visit schedule. These routes can be used to schedule store visits on regular, predefined intervals.	Routes in this guide.
Service Inventory	Manage the service parts inventory process.	Siebel Field Service Guide.
Service Requests	Create, display, and update customer requests for information about or assistance with products or services.	Siebel Field Service Guide.
Shipping	Record and review information relating to a physical shipment of material.	Siebel Field Service Guide.
SmartScript	Define the application workflow for an interactive situation in a script. These interactive situations could include inbound communications (such as customer service) and outbound contacts (such as telemarketing).	Siebel SmartScript Administration Guide.
Solutions	Search, organize, and add to a knowledge base of answers to service requests and trouble tickets.	Siebel Field Service Guide.
Targeting	Identify accounts by querying on profile information (such as sales volumes or location) to generate a list of accounts. The list can be used to schedule visits and plan routes.	Account Targeting in this guide.
Training	Host, or participate in, electronic training sessions over a corporate intranet or the Internet.	Siebel eTraining Guide.