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Siebel Consumer Sector Guide > Products > Business Scenario for Products >
Example Workflow for Products
The following is an example workflow for marketing administrators and customer service representatives. Your company may follow a different workflow according to its business requirements.
Administrator Procedures
The following list shows procedures administrators typically perform to manage products.
- Set up a catalog. To set up a catalog, you create the catalog, create multiple catalog categories, arrange the categories into a logical hierarchy, and associate products with categories. For more information, see Siebel eSales Administration Guide.
In Siebel Consumer Sector applications product categories, like products and accounts, can have the personalization attributes Account Channel and Product Differentiator applied. For information about using Account Channel and Product Differentiator fields, see Product Distribution.
In the standard Siebel Consumer Sector applications, catalogs do not have the fields Account Channel and Product Differentiator visible. To enable these personalization attributes for catalogs, see Siebel Tools Reference.
For information about setting up category product hierarchies specifically for the Sales Volume Planning (SVP) module, see Accessing the Sales Volume Planning Business Service.
- Define products. For more information, see Defining Products.
- Provide greater detail to product records. You can create product features, assign key features to a product, define related products, designate equivalent products, create comparison features for equivalent products, create product entitlements, associate literature with products and associate images with products. For more information, see Product Administration Guide.
- Define product lines. For more information, see Defining Product Lines.
- Create and manage price lists. For information about defining price lists, pricing models, and price line items, and specifying a price list for a product, see Pricing Administration Guide.
NOTE: With the ENTERPRISE_FLG set to N, the default setting, Database Extract only extracts organization Price Lists and Items specific to each organization. You may use Siebel Enterprise Integration Manager (EIM) to import Price Lists and Price List Items by organization. If EIM sets the ENTERPRISE_FLG to Y, all Price Lists and associated Price List Items will be routed to all users regardless of organization. For more information, see Siebel Enterprise Integration Manager Administration Guide.
End-User Procedures
Most of the tasks associated with products and price lists involve viewing information. An administrator is responsible for setting up product lines, products, and price lists.
The following list shows tasks you typically perform when working with Products. These tasks can be performed in any order.
- View products with Product Explorer. For information on navigating the Product Explorer see Using the Product Explorer.
- View product information and associate attachments with products. For information on querying to find products in the Products screen, or associating attachments with products, see Fundamentals.
- View and compare product key features and view product image. For more information, see Siebel Sales User Guide.
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Siebel Consumer Sector Guide Published: 18 April 2003 |