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Siebel Sales Handheld Guide for Windows-Powered Devices > Troubleshooting > Log Files >

Companion Sync Log Files

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To assist Siebel Technical Support, collect the following log files when logging a Siebel Handheld service request. The following files are found on the companion PC where Siebel Mobile Web Client is installed:

Client Siebel Handheld Sync log file: \log\syncmanager_log.txt
All files in the Siebel Root\client\hhsync\application directory\user id\node id directory
NT application event log extract
NT system event log extract
All files in the Siebel Root\client\log directory including hhsync.*.log files

The hhsync.*.log files log every message returned by Object Manager (including informational messages, synchronization errors, debugging messages, and warnings.)

Perfmon log files (showing memory, network, disk performance), if available

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