Siebel Order Management Guide Addendum for Industry Applications >

Overview of Order Management

Siebel Customer Order Management allows users to manage complex orders for both simple products and customizable products and services.

Siebel Customer Order Management adds extra capabilities to the general order processing capabilities of Siebel applications, in order to support companies whose product offerings include complex service products, such as those in the communication, media entertainment, and energy industries. Siebel Customer Order Management is composed of Siebel Orders and Siebel Quotes.

This chapter introduces key concepts in Siebel Customer Order Management that are specific to communications, media and energy industries. This chapter also lists new features for this release.

This book is an addendum that should be used in combination with Siebel Order Management Guide. For more complete background information about order management, and for information about how to set up order management, see Siebel Order Management Guide.

For more information about Siebel Customer Order Management, see the Technical Notes on SupportWeb.

This chapter covers the following topics:


 Siebel Order Management Guide Addendum for Industry Applications 
 Published: 18 April 2003