Siebel Universal Queuing Administration Guide > Interfacing with Siebel Universal Queuing > Business Service Methods >

CompleteWorkItem

Table 14 lists the arguments for the CompleteWorkItem method. This method tells Siebel Universal Queuing that the work item is completed. The next state for the agent will depend on the Auto-Wrap setting. If TRUE, both the agent and the work item will be in wrap mode. If FALSE, the agent returns to the ready state.

Table 14. CompleteWorkItem Method Arguments
Argument Name
Display Name
Type
Required
Comment
AgentLogin
AgentLogin
Input
Y
AgentID of the logged in agent. Used to dispatch work items to an agent.
WorkItemID
WorkItemID
Input
Y
The work item ID for the item the agent wants to complete.
Return
Return
Output
Y
One of the return codes given in Table 17.


 Siebel Universal Queuing Administration Guide
 Published: 18 April 2003