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Installing the Siebel Mobile and Dedicated Web Client

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This section describes how to install the Siebel Mobile and Dedicated Web Client.

NOTE:  This book assumes that installations are performed by administrators, not end users.

The software installed on the user's machine for Siebel Mobile Web Client and Dedicated Web Client is identical. Therefore, a single installer provides the software necessary to run either type of client. For more information, see Siebel Mobile and Dedicated Web Clients.

The standard Siebel Mobile and Dedicated Web Client installer performs the following:

Checks the client computer to verify whether required components have already been installed.
Checks the client computer to verify installation of the proper version of Microsoft Data Access Components (MDAC) components.
Creates all required ODBC data sources.
Installs Siebel client software and allows the installation log file to be viewed.

Before you begin installation, see System Requirements and Supported Platforms.

NOTE:  Each Siebel client is designed to support only a single Siebel Enterprise. To support multiple Enterprises on a single machine for testing purposes, be sure to install clients in separate directories. For more information, see Directory Names.

To install the Siebel Mobile or Dedicated Web Client software

Using Windows Explorer, navigate to the root directory of the Siebel eBusiness Applications Web Client Programs CD-ROM, then navigate to the seaw folder. Use the version of this CD-ROM that includes the languages you need.

CAUTION:  You must run this and other installation programs from the CD-ROM or a network drive mapped to a drive letter. If you attempt to install from an unmapped network drive, the installer may be unable to locate files it needs to proceed and may fail.

Double-click install.exe to start the Siebel client installer.
From the Choose Setup Language screen, choose the language in which to conduct the installation, then click OK.

The default installation language is the one that corresponds to the current regional settings on the installation machine.

If you have an existing client installation, you can choose to add language packs to this installation.
If you are installing a new instance of the Siebel client, click Next, then go to Step 5.
If you are adding languages:
Click in the check box next to the line identifying the installation, then click Next.
Click in the check box next to each language you are installing, then click Next.

The setup program copies language pack files to the local host machine's hard disk, and then exits. Skip the rest of this procedure.

In the Welcome screen, click Next.
In the Setup Type screen, select the type of installation to perform. All options install a common set of components. The Custom option lets you specify which optional components to install. Typical and Compact options install subsets of the optional components.
Typical. Installs all base Siebel client components, plus the following optional components: First Logic Configuration Files, Packager Utility, Siebel Charts, Siebel Debug Symbols. This option is recommended for most users.
Compact. Installs all base Siebel client components, plus the following optional component: Siebel Charts. Select this option for an installation with minimum storage requirements.
Custom. Installs all base Siebel client components and lets you specify whether to install the following optional components: Server Manager, First Logic Configuration Files, Packager Utility, Siebel Charts, ODBC Driver for External Oracle Database, and Siebel Debug Symbols. Some of these options are preselected by default.

NOTE:  Siebel administrators should use the Custom setup option and make sure to install the Server Manager and the Packager utility.

While still in the Setup Type screen, verify that the Siebel client installation directory listed is correct. The default directory is C:\sea7xx\client.
Click Next to accept the default directory.
Click Browse to select a different destination directory.

For details on pathname requirements, see Directory Names.

If you are performing a:

Typical or Compact installation, go to Step 9.
Custom installation, go to Step 8.
For a custom installation, select from the Select Components screen the optional components you want to install. This screen appears only if you chose Custom installation in Step 6 above.
In the Choose Languages screen, select the languages to install. The language in which you are performing the installation, specified in Step 3, is preselected as a default.

Verify that your destination machine has sufficient disk space for the installation, then click Next.

NOTE:  The installer displays space requirements for only one drive. The drive that contains the TEMP directory requires at least 10 MB free prior to installation. Also, pay attention to your hard drive file system configuration. Using a FAT configuration with a 64-KB allocation unit is not recommended, since this may leave insufficient space for installation of all necessary components and cause the installation to fail.

In the Select Client Type screen, specify if you are installing the Mobile Web Client or the Dedicated Web Client, then click Next.

NOTE:  Some of the remaining installation steps in this procedure apply only if you are installing Mobile Web Client, or only if you are installing Dedicated Web Client.

For Mobile Web Client installations, go to Step 12.

Dedicated Web Client installations only: In the Server Database screen, select the type of server database on which you are implementing your Siebel application. Choose one of the following, then click Next:
IBM DB2 Universal Database 7.2 (for Windows and UNIX)
Microsoft SQL Server 2000
Oracle Database

Based on your choice, the Siebel client installer validates that the correct database connectivity software has been installed.

NOTE:  For IBM DB2 Universal Database for OS/390 and z/OS, see Implementing Siebel eBusiness Applications on DB2 UDB for OS/390 and z/OS.

In the first Server Locations screen, enter your Siebel File System server connectivity information, then click Next.

NOTE:  Siebel File System connectivity information can be the UNC share name of the Siebel File System directory (for example, \\SRV1\siebfile), or a drive letter mapped to the Siebel File System directory (for example, K:\).

In the second Server Locations screen, enter your Siebel Remote Server connectivity information, then click Next.

For Mobile Web Client installations, go to Step 15.

Dedicated Web Client installations only: In the Database Identification screen, enter the following information. Specify information for the database you specified in the Server Database screen in Step 11:
For IBM DB2 Universal Database for Windows and UNIX, specify the Database Alias and Table Owner, then click Next.
For Microsoft SQL Server, specify the Server Name and Database Name, then click Next.
For Oracle Database, specify the Database Alias and Table Owner, then click Next.

NOTE:  For IBM DB2 Universal Database for OS/390 and z/OS, see Implementing Siebel eBusiness Applications on DB2 UDB for OS/390 and z/OS.

Go to Step 16.

Mobile Web Client installations only: In the Enterprise Server Information screen, specify the address of the Siebel Gateway (Gateway Server) and the name of the Enterprise Server, then click Next.

NOTE:  The Siebel Gateway address is typically the machine name or VIP where the Siebel Gateway is running.

Go to Step 17.

Dedicated Web Client installations only: In the Enterprise Server Information screen, specify the Gateway Server Address (for Siebel Gateway) and Enterprise Server to which this client will connect for administration.

The address specified for the Siebel Gateway varies depending on whether your Siebel Servers are using Resonate Central Dispatch to support connection brokering:

If you are using Resonate Central Dispatch, the Siebel Gateway address is the Gateway VIP (virtual IP address) of the machine on which the Siebel Gateway is installed.
If you are not using Resonate Central Dispatch, enter the network name or the IP address of the machine on which the Siebel Gateway is installed.

To enter a specific port number, append the Gateway Server string with a colon and the desired port number.

The Enterprise Server name is the name under which the Siebel Servers that support this client's server database were installed.

In the Server Request Information screen, specify the name of the Siebel Server on which the Server Request Broker component is operating. This component is used for dynamic assignment and other interactive operations. Then click Next.

NOTE:  If you are using Resonate Central Dispatch to load balance server requests, leave this field blank. If you are not using Resonate Central Dispatch to load balance server requests, you must specify the Siebel Server name for server requests.

In the Search Configuration screen:
If you will use Siebel Search, enter the following for the server on which Siebel Search is operating:
Hostname
Port Number
If you will not use Siebel Search, accept the default parameters, then click Next.

NOTE:  For system requirements and other information on implementing Siebel Search, consult Siebel Search Administration Guide.

In the Select Program Folder screen, enter the name of the program folder that will contain your Siebel shortcuts, then click Next.

The default name is Siebel Client 7.x.x. You can use spaces and the backslash (\) in folder names to create a folder hierarchy.

CAUTION:  If you are deploying clients operating against an Oracle database, do not include parentheses in the labels of the Siebel shortcuts if you modify them. Including parentheses prevents the application from connecting to the Oracle database.

The setup program copies files to the local host machine's hard disk. A status bar in the Setup Status dialog box indicates the progress of the installation. A separate set of files is installed for each language specified in Step 9, in addition to those installed for the base installation.

Review the Event Log screen, then click Next.

This log provides details of the steps the installer has performed during your Siebel client installation.

Review the Registry Log screen, then click Next.

This log provides details of the registry information the installer has performed during your Siebel client installation.

Click Finish in the InstallShield Wizard Complete screen.

The Siebel client installation is now finished. Siebel application shortcuts are created in the program folder specified in Step 19. For more information, see Siebel Client Shortcuts.

Review the installation log to verify that all components installed successfully.

To verify successful installation, see After Installing.

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